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Course details
Duration
Two days
Video
10 Hours
Level
Intermediate
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- Description
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Everyone who works in sales will run into sales objections.
From retail employees on the sales floor to sales executives, people at every level of the business need to learn how to overcome sales objections.
With the right training, it is possible to turn objections into opportunities. Investing in sales objection training will help improve sales and the company’s bottom line
What will be learned from this program?
The topics covered in the Overcoming Sales Objections program are:
- Module One: Getting Started
- Module Two: Three Main Factors
- Module Three: Seeing Objections as Opportunities
- Module Four: Getting to the Bottom
- Module Five: Finding a Point of Agreement
- Module Six: Have the Client Answer Their Own Objection
- Module Seven: Deflating Objections
- Module Eight: Unvoiced Objections
- Module Nine: The Five Steps
- Module Ten: Dos and Don’ts
- Module Eleven: Sealing the Deal
- Module Twelve: Wrapping Up
Learning Objectives:
- Understand the factors that contribute to customer objections.
- Define different objections.
- Recognize different strategies to overcome objections.
- Identify the real objections.
- Find points of interest.
- Learn how to deflate objections and close the sale.
Recommended For:
- Sales
- Supervisors
- Show room staff
Time to Complete:
Two days
Format:
• Work Book – Lecture
• Workshops – Video
Language:
English
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