Telephone Etiquette
- Description
- Reviews
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
What will be learned from this program?
The topics covered in the Telephone Etiquette program are:
- Module One: Getting Started
- Module Two: Aspects of Phone Etiquette
- Module Three: Using Proper Phone Language
- Module Four: Eliminate Phone Distractions
- Module Five: Inbound Calls
- Module Six: Outbound Calls
- Module Seven: Handling Rude or Angry Callers
- Module Eight: Handling Interoffice Calls
- Module Nine: Handling Voicemail Messages
- Module Ten: Methods of Training Employees
- Module Eleven: Correcting Poor Telephone Etiquette
- Module Twelve: Wrapping Up
Learning Objectives:
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Recommended For:
- Call Center Staff
- Secretaries and admin
- All Staff
Time to Complete:
Two days
Format:
• Work Book – Lecture
• Workshops – Video
Language:
English
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