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Emotional Intelligence at Work

Welcome to the Emotional Intelligence at Work workshop. Emotional Intelligence is usually considered the ability to be in touch with one’s emotions to the point where these feelings can be identified and understood, then used in social interactions

This workshop will introduce to you the ideas and techniques for increasing your emotional intelligence. Many occupations are based on high emotional intelligence. Many service occupations require high levels of EQ. These skills are also widely desired by all employers as these employees are better communicators. They are good at relationships and conflict resolution, which are very useful in the workplace.

What will be learned from this program?

The topics covered in the Emotional Intelligence at Work program are:

  • Module One: Getting Started
  • Module Two: Introduction to Emotional Intelligence
  • Module Three: Benefits
  • Module Four: Social Skills
  • Module Five: Reducing Anxiety and Stress
  • Module Six: Conflict Resolution
  • Module Seven: Relationship Management
  • Module Eight: Overcoming Obstacles at Work
  • Module Nine: Building Rapport
  • Module Ten: Nonverbal Communication
  • Module Eleven: Emotional Awareness and Empathetic Accuracy
  • Module Twelve: Wrapping Up

Learning Objectives:

  • Define and practice the areas of emotional intelligence in the workplace.
  • Identify and control your emotions.
  • Successfully communicate and maintain relationships with others.
  • Identify nonverbal communication and consider this information when engaging.
  • Successfully execute conflict resolution and overcome other obstacles in the workplace.
  • Exhibit empathy and reverence for others.
  • Identify anxious and stressful emotions and better control these negative emotions.

Recommended For:

  • Managers
  • All Staff

Time to Complete:
Two days

Format:
• Work Book – Lecture
• Workshops – Video

Language:
English

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