Call Center Training
- Description
- Reviews
Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
What will be learned from this program?
The topics covered in the Call Center Training program are:
- The Basics (Defining Buying Motives, Establishing a Call Strategy, Prospecting, Controlling the Call, etc…)
- Phone Etiquette
- Tools (Self-Assessments, Utilizing Sales Scripts, etc…)
- Speaking Like a Star
- Types of Questions
- Benchmarking
- Goal Setting
- Key Steps (Six Success Factors, Staying Customer Focused, etc…)
- Closing (Knowing when it’s Time to Close, Closing Techniques, etc…)
Learning Objectives:
- Define and understand call center strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize myself with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.
Recommended For:
- Call Center Staff
- Secretaries and admin
- Job Seekers
Time to Complete:
Two days
Format:
• Work Book – Lecture
• Workshops – Video
Language:
English
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