Delivering Constructive Criticism
- Description
- Reviews
Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace.
However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate.
But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.
What will be learned from this program?
The topics covered in the Delivering Constructive Criticism program are:
- Module One: Getting Started
- Module Two: When Should Feedback Occur?
- Module Three: Preparing and Planning
- Module Four: Choosing a Time and Place
- Module Five: During the Session (I)
- Module Six: During the Session (II)
- Module Seven: Setting Goals
- Module Eight: Diffusing Anger or Negative Emotions
- Module Nine: What Not to Do
- Module Ten: After the Session (I)
- Module Eleven: After the Session (II)
- Module Twelve: Wrapping Up
Learning Objectives:
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
- Recognize the importance of setting goals and the method used to set them
- Uncover the best techniques for following up with the employee after the session
Recommended For:
- Managers
- Supervisors
- Section Heads
Time to Complete:
Two days
Format:
• Work Book – Lecture
• Workshops – Video
Language:
English
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