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With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

What will be learned from this program?

The topics covered in the Workplace Diversity program are:

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

Learning Objectives:

  • Understanding Diversity
  • Understanding Stereotypes
  • Breaking Down the Barriers
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Being Proactive
  • Coping with Discrimination
  • Dealing with Diversity Complaints as a Person
  • Dealing with Diversity Complaints as a Manager
  • Dealing with Diversity Complaints as an Organization

Recommended For:

  • Managers
  • All Admin Jobs

Time to Complete:
Two days

Format:
• Work Book – Lecture
• Workshops – Video

Language:
English / Arabic

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