Conflict Resolution

Description
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Wherever two or more people come together, there is bound to be conflict.
This course will give participants a six-step process that they can use and modify to resolve conflicts of any size.
Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts everyday is the key to changing and adopting new behaviors in a short amount of time.

What will be learned from this program?

The topics covered in the Conflict Resolution program are:

Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques

Learning Objectives:

An Introduction to Conflict Resolution
Conflict Resolution Styles with the Thomas-Kilmann Instrument
Creating an Effective Atmosphere
Creating a Mutual Understanding
Focusing on Individual and Shared Needs
Getting to the Root Cause
Generating Options
Building a Solution
The Short Version of the Process and additional tools

Recommended For:

Admin Assistants
Secretaries
All Admin Jobs

Time to Complete:
Two days

Format:
• Work Book – Lecture
• Workshops – Video

Language:
English / Arabic

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