Instructor
Dr. Selim Sadek
Emotional Intelligence
- Description
- Reviews
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.
This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
What will be learned from this program?
The topics covered in the Emotional Intelligence program are:
- Define and practice self management, self awareness, self regulation, self motivation and empathy.
- Understand, use and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Effectively impact others.
Learning Objectives:
- What is Emotional Intelligence
- Four Skills in Emotional Intelligence
- Verbal and non verbal Communication Skills
- Social Management and Responsibility
- Tools to Regulate Your Emotions
- Gaining Control
- Business Practices
- Making an Impact
Recommended For:
- Personal assistants
- Managers
- Customer service personnel
- Administration staff
- All staff
Time to Complete:
Two days
Format:
• Work Book – Lecture
• Workshops – Video
Language:
English / Arabic
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