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Administrative Support

The Training and Coaching Academy - Administrative Support
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Having effective administrative skills are essential in today’s work environment. Being organized, punctual and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it.

The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieve for the organization.

Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts everyday is the key to changing and adopting new behaviors in a short amount of time.

What will be learned from this program?

The topics covered in the Administrative Assistant program are:

  • Getting Organized [dealing with e-mail, voice mail, filing, etc…]
  • Time Management
  • Special Task [planning small or large meeting, organizing travel, etc…]
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself [Being Assertive, Resolving Conflict ,Building Consensus ,Making Decisions, etc…]
  • The Team of Two [working with your manager and influencing other]

Learning Objectives:

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of Yourself is a priority

Recommended For:

  • Admin Assistants
  • Secretaries
  • All Admin Jobs

Time to Complete:
Two days

Format:
• Work Book – Lecture
• Workshops – Video

Language:
English / Arabic

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